Mosbet Privacy Policy

01 Introduction

Mosbet ("we", "us", "the platform") is committed to protecting the privacy of every player who uses our platform at mosbet.vip. This Privacy Policy describes how we collect, use, store, and share your personal information when you register an account, make a deposit, place a bet, or interact with any part of the Mosbet platform.

We understand that privacy matters deeply to our players in Bangladesh. That is why we have written this policy in plain language — no legal jargon, no deliberate confusion. We want you to know exactly what happens to your data from the moment you land on our site to the moment you close your account.

This Privacy Policy applies alongside our Terms and Conditions. By using Mosbet, you agree to the practices described in this policy. If you do not agree, please do not register or use the platform.

02 Data We Collect

Mosbet collects only the personal data that is necessary to operate your account, process your transactions, verify your identity, and comply with our legal obligations. Here is a breakdown of the categories of data we collect and why:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required for identity verification purposes and with your explicit consent.

03 How We Use Your Data

Mosbet uses your personal data for the following specific purposes. We do not use your data for any purpose that is not listed here without first obtaining your consent:

• Account Management: To create, maintain, and manage your Mosbet account, including processing your registration and keeping your account details up to date.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Identity Verification: To verify your age and identity in compliance with our legal obligations, including anti-money laundering requirements.
• Security and Fraud Prevention: To monitor accounts for suspicious activity, detect duplicate accounts, and protect the platform from fraud and abuse.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance when you contact our support team.
• Responsible Gaming: To monitor your gaming activity and identify patterns that may indicate a problem, so we can offer appropriate support tools.
• Platform Improvement: To analyse how players use Mosbet so we can improve the platform, fix issues, and develop new features.
• Legal Compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from authorities.

Mosbet does not use your data for automated decision-making that produces legal or similarly significant effects without human review. If any automated process flags your account, a member of our team will review the case before any action is taken.

04 Legal Basis for Processing

Mosbet processes your personal data on the following legal grounds, depending on the purpose of the processing:

• Contract Performance: Processing your registration, managing your account, and handling your transactions are necessary to fulfil our contract with you as a Mosbet player.
• Legal Obligation: Identity verification, anti-money laundering checks, and record-keeping are required by law. We have no choice but to carry out these processes.
• Legitimate Interests: Fraud prevention, security monitoring, and platform improvement are carried out on the basis of Mosbet's legitimate business interests, provided these do not override your rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent, which you can withdraw at any time.

05 Data Sharing

Mosbet does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity Verification Providers: Where required, we share identity documents with certified verification partners to confirm your age and identity. These partners are contractually bound to handle your data securely.
• Legal Authorities: Mosbet may disclose your data to law enforcement, regulatory bodies, or courts where required by law or in response to a valid legal request. We will notify you of such disclosures where legally permitted to do so.
• IT and Security Providers: Our hosting, security, and technical infrastructure providers may have access to data as part of providing their services. All such providers are bound by strict data processing agreements.

All third parties who receive your data from Mosbet are required to handle it in accordance with applicable data protection standards. Mosbet does not permit third parties to use your data for their own marketing purposes.

06 Cookies

Mosbet uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

We use the following types of cookies on Mosbet:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies.
• Functional Cookies: Remember your preferences such as language settings and display options. These improve your experience but are not strictly necessary.
• Analytics Cookies: Help us understand how players navigate the platform so we can identify issues and improve the user experience. Data collected is aggregated and anonymised.

Mosbet does not use third-party advertising cookies or cross-site tracking cookies. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the platform.

07 Data Retention

Mosbet retains your personal data for as long as your account is active and for a period after account closure as required by law. The specific retention periods are as follows:

• Account Data: Retained for the duration of your account and for 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction Records: Retained for 5 years from the date of each transaction.
• Identity Verification Documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Support Communications: Retained for 2 years from the date of the last communication.
• Technical and Usage Data: Retained for 12 months on a rolling basis.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the deletion process for data that is not subject to a legal retention requirement.

08 Your Rights

As a Mosbet player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team at [email protected]. We will respond within 30 days.

09 Data Security

Mosbet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• AES-256 encryption for data stored on our servers.
• TLS encryption for all data transmitted between your device and the Mosbet platform.
• Strict access controls — only authorised personnel can access personal data, and only when necessary.
• Regular security audits and penetration testing of our platform infrastructure.
• Two-factor authentication options for player accounts.
• Continuous monitoring for suspicious activity and potential data breaches.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, Mosbet will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

10 Children's Privacy

Mosbet is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, their account will be closed immediately and any data collected will be deleted, except where retention is required by law.

If you believe that a minor has registered on Mosbet, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Policy Updates

Mosbet may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players by email and display a notice on the platform. The updated policy will take effect 7 days after notification.

We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this page indicates when the most recent changes were made. Continued use of Mosbet after the effective date of any update constitutes your acceptance of the revised policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Mosbet handles your personal information, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the Mosbet platform
• Response Time: Live chat under 5 minutes · Email within 30 days for data requests

For data deletion or access requests, please include your registered email address and a brief description of your request. We may need to verify your identity before processing the request to ensure your data is protected.